We strive to provide you with an exceptional shopping experience. However, we understand that you may need to return a product at times. We have our return policy to make the process easier for you. Please read the conditions below carefully before proceeding with a return.
We are committed to processing your return request efficiently and providing a quick response.
Any claim for a return must be made within 5 business days after receiving the product. Beyond this deadline, we won't be able to accept your return request.
The product must be in its original condition, unused, undamaged, in its original packaging, and without a price tag attached to the products.
Before returning a product, you need to obtain return authorization from our customer service. Contact us at firstname.lastname@example.org or 02/425.72.43, or use the form below or consult with a representative to initiate the return process.
Once we receive and inspect the returned product, we will proceed with a refund (via a credit note) or an exchange, according to your preference. The credit note will be processed within 5 business days after receiving the returned product.