Customer Services

On our Customer Service page, you will find answers to many frequently asked questions. If you don't find what you're looking for, please feel free to contact us. Our dedicated team is ready to assist you and provide an exceptional customer experience.

Do you have questions? Suggestions? A complaint?

Feel free to contact us. Your feedback is important to us, and we are here to listen and assist you. You can also use our online form.

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We are reachable by phone from Monday to Friday, from 8:00 AM to 4:00 PM at +32 (0)2 425 72 43.


You can send us an email to or use our online form.

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We are open from Monday to Friday, from 8:00 AM to 12:00 PM and from 12:45 PM to 5:00 PM. We are also open on Saturdays from 8:00 AM to 1:00 PM. We are closed on public holidays and Sundays.


Any claim for a return must be made within 5 business days after receiving the product.

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Unless otherwise specified, you have the option to pay upon delivery or on-site using your card (Bancontact, Visa, Mastercard, etc.) or in cash.

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You can place your order through our application, our representatives, or on-site.

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We deliver to the main regions of Belgium with our own fleet of trucks.

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